Leading North American Retailer
Overview
MOAR enabled end-to-end retail operations optimization and catalog transformation for a leading North American retailer, replacing fragmented, manual workflows with a scalable, AI-enabled digital content engine.
About the Customer
The customer is a leading North American retailer with a large, multi-channel product catalog spanning marketplace and Dropship operations. The organisation relied on siloed, manual processes to manage product data, images, and content across its digital channels.
Problem Statement
Fragmented and manual catalog workflows were slowing the retailer down. Product launches were delayed, content was inconsistent, and up to 30% of products were not visible online, leading to lost sales, high return rates, and a poor customer experience across digital channels.
Impact Achieved
In under 12 weeks, MOAR turned a slow, fragmented catalog process into a real-time, AI-powered digital content engine with measurable business impact across global operations.
3–4x faster product launches
Substantial cost optimization
95%+ online inventory visibility
12–15% lower returns
8–10% higher conversions
35–40% reduction in manual effort
How MOAR Advisory Enabled Impact
MOAR, the GCC consulting services provider, redesigned how product data, images, and content were created and published, building a future-ready catalog operation across people, process, and technology.
We built a 30-member multi-skilled digital operations unit spanning catalog, content, and creative, and established category ownership with daily governance reviews. The team was progressively up skilled in automation workflows and advanced content capabilities.
We introduced a "first-time-right" workflow to ensure complete and accurate product setup, linked warehouse inventory to digital listings to eliminate "Not-on-Site" issues, and embedded continuous-improvement dashboards to track quality, turnaround, and efficiency.
On the technology front, we built a Seller Portal where vendors upload data and images while AI extracts attributes, enriches copy, and enhances visuals. We also developed an Assortment & Price Parity Tool to maintain competitive listings and implemented RPA solutions that reduced manual effort by 48%, alongside AR/VR pilots that improved visualization and cut returns by 58%.
MOAR continues to partner with global retailers to turn fragmented catalog operations into scalable, AI-powered growth engines and enable retail digital transformation India.